Hobby Trax

Model railway electrical repair service

Click here to be notified by email when Model railway electrical repair service becomes available.

Our SKU: 9799-6545

Regular price £5.00 Save £-5.00
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GAUGE: Train Doctor,

Update October 2021:

Due to a high demand we are unable to take on any more repairs at this time.


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Locomotives not running? Controllers dead? Point motors not working?

We will undertake any electrical repair for any model railway parts, large or small!

Simply add this to your basket and pay for it in the usual way.

When you book this service our system will send you a form to complete and send back with your items for repair. Please check your spam/junk folders if it hasn't come through within a few minutes. Alternatively please click here to download your copy.

No-obligation repair service!

Once received we will assess the faults and provide you with a quotation and timescales. If you wish to proceed we will undertake the repairs and contact you for payment. If you do not wish to proceed, the items will be returned to you with no further charge.

By booking this service you will receive a form to print out and complete. This needs to be included with your items.

If you prefer, please call us on 0345 065 4472 and we will arrange your repairs by telephone. 

Please note whilst it is impossible for us to provide a quotation without first seeing the fault, we are quite happy to discuss the potential costs via email or telephone.

We cannot undertake repairs to N or 0 gauge rolling stock at this time.

Special notes about slipping gears in steam locomotives:

Do you have a steam locomotive from either Hornby or Bachmann where the motor can be heard to spin but there is little or no movement? Sometimes it's slightly better in reverse. This is almost always caused by the gear slipping on the axles of the driving wheels and the only solution is to replace the wheel set. Please contact us before you send in a loco with this problem as there are so many different wheels, many no longer available. We will check that we can obtain suitable replacement parts before you send in your loco.

 

 

UK delivery

All orders received before 11am will be sent the same day (excluding weekends)

A proof of posting will be obtained from the Post Office.

Standard Economy Delivery

  • Orders up to £25 cost just £2.95 for our standard economy delivery (3-5 days).
  • Orders between £25 and £99.99 are £4.95 (3-5 days).
  • All orders over £100 are sent post free (3-5 days).

24 Hour Tracked Delivery

You can get your item sooner by choosing our 24 hour tracked delivery option for an additional £3.95 on top of the costs above.

 

International shipping

Europe

Standard International Shipping (Tracked) = £14.99 for all orders

Rest of the World

Standard International Shipping (Tracked) = £19.99 for all orders

Returns 

You may return any item for a refund or exchange with 30 days of ordering. After this time we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all the included parts and extras.

To complete your return, we require a receipt or proof of purchase. Please include your order number with the item.
Please do not send your purchase back to the manufacturer. 

There are certain situations where we are unable to accept an item for refund or exchange:
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned to us after 30 days since ordering.

Refunds

You must contact us in the first instance to arrange your refund or exchange. Please email sales@hobbytrax.co.uk with details of your order number. We will then provide details for the items return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days. We are unable to make a refund payment to a different card to the one you paid with.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hobbytrax.co.uk

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sales@hobbytrax.co.uk with details of your order to arrange your exchange.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Model railway electrical repair service