UK delivery
All orders received before 11am will be sent the same day (excluding weekends)
A proof of posting will be obtained from the Post Office.
Standard Economy Delivery
- Orders up to £25 cost just £2.95 for our standard economy delivery (3-5 days).
- Orders between £25 and £99.99 are £4.95 (3-5 days).
- All orders over £100 are sent post free (3-5 days).
24 Hour Tracked Delivery
You can get your item sooner by choosing our 24 hour tracked delivery option for an additional £3.95 on top of the costs above.
International shipping
Europe
Standard International Shipping (Tracked) = £14.99 for all orders
Rest of the World
Standard International Shipping (Tracked) = £19.99 for all orders
Returns
You may return any item for a refund or exchange with 30 days of ordering. After this time we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all the included parts and extras.
To complete your return, we require a receipt or proof of purchase. Please include your order number with the item.
Please do not send your purchase back to the manufacturer.
There are certain situations where we are unable to accept an item for refund or exchange:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned to us after 30 days since ordering.
Refunds
You must contact us in the first instance to arrange your refund or exchange. Please email sales@hobbytrax.co.uk with details of your order number. We will then provide details for the items return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 working days. We are unable to make a refund payment to a different card to the one you paid with.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@hobbytrax.co.uk
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sales@hobbytrax.co.uk with details of your order to arrange your exchange.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
